Shipping & Delivery
At Shaw's, we want every part of your experience with us to be simple and seamless. Below, youβll find everything you need to know about our delivery service.
UK Delivery
We currently offer delivery within the United Kingdom only.
All orders are dispatched using DHL, with tracking available so you can follow the progress of your delivery.
Standard UK Delivery: Β£6.95
A delivery charge of Β£6.95 applies to orders below Β£300.
Complimentary Delivery on Orders of Β£300 or More
Enjoy complimentary UK delivery on all orders totalling Β£300 or more, calculated after any applicable discounts and before delivery charges.
Delivery Timeframe: 3-5 Working Days
Our standard delivery timeframe is 3-5 working days from dispatch. Once your order has been dispatched, you will receive a confirmation email containing your DHL tracking information.
Order Processing
Orders are processed and prepared for dispatch Monday to Friday, excluding UK public holidays.
Please allow time for your order to be prepared before it is handed to our courier. The standard delivery timeframe begins once your order has been dispatched.
During particularly busy periods, including collection launches and holiday periods, dispatch and delivery may take slightly longer. We will do our best to keep you informed of any significant delays.
Made to Order & Made to Measure
Some Shaws pieces are made to order or made to measure and therefore require additional time before dispatch.
Made to Order
The estimated timeframe for each made-to-order item will be specified on the individual product page. As a general guide, please allow approximately 4β6 weeks for your order to be ready for delivery, followed by our standard 3β5 working day delivery timeframeΒ once your order has been dispatched.
Made to Measure
Made-to-measure orders are discussed directly with each individual customer. Production and delivery timeframes will be agreed on a case-by-case basis, ensuring expectations are clearly communicated throughout the process.
Delivery
DHL will deliver your order to the address provided at checkout. Please ensure that your delivery address and contact details are correct before completing your order.
If you are unavailable when delivery is attempted, DHL may provide options to rearrange delivery or redirect your parcel, depending on the service available at your address.
Delivery times are estimates. If your order is delayed, please contact us so we can assist.
Delivery Address Accuracy
Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.
If you notice an error in your delivery address after placing your order, please contact us as soon as possible at enquiries@
Incorrect or incomplete address details may result in delivery delays or a failed delivery. If a parcel is returned to us because of an incorrect address supplied at checkout, we will contact you to arrange the next steps. Any additional delivery charges will be discussed with you before a further delivery is arranged.
Tracking Your Order
Once your order has been dispatched, your DHL tracking details will be sent to the email address provided at checkout.
If you have not received your tracking information or your parcel appears to be delayed, please contact us and we will be happy to assist.
Delivery Issues
If your parcel arrives damaged, has not arrived within the expected timeframe or you experience any other delivery issues, please contact us.
Please include your order number and, where relevant, photographs of any damage to help us investigate and resolve the issue.
If a parcel is lost or damaged in transit, we will work with DHL to investigate and arrange an appropriate resolution.
International Delivery
We currently ship within the United Kingdom only. International delivery is not currently available.
Please follow Shaws on Instagram or sign up to our mailing list for updates on future delivery options.
Contact Us
For any delivery enquiries, issues or questions regarding your order, please contact us at: enquiries@