FAQs

We offer a range of delivery options depending on your location. Please visit our delivery page for the latest information on available services, costs and estimated delivery times.

Delivery times vary depending on your location and the service selected. Please see our delivery page for our current estimated delivery times. Made to Order and Made to Measure garments have separate lead times.

This will depend on the delivery service and courier being used. Tracking information will be provided where available so you can follow the progress of your order.

We do not currently offer international shipping.

Where tracking is available, you’ll receive tracking details once your order has been dispatched.

Please contact us as soon as possible if you need to change your delivery address. If your order has not yet been dispatched, we’ll do our best to amend it. Once an order has been dispatched, we may be unable to make changes.

Yes, eligible Ready to Wear purchases can be returned in accordance with our Returns Policy. Please visit our returns page for full details, including any exclusions.

Please follow the instructions on our returns page, where you’ll find the most up to date information on arranging a return.

Please refer to our Returns Policy for our current returns period.

Returned garments must meet the conditions set out in our Returns Policy. We recommend reviewing these requirements before sending anything back to us.

Please see our returns page for current information regarding refunds and processing times.

Made to Measure, altered, personalised and other garments made specifically for an individual are treated differently from standard Ready to Wear purchases. Please refer to our Returns Policy or speak to our team before placing your order if you have any questions.

Please contact us as soon as possible, including photographs and your order details where possible. We'll review the issue and help arrange the appropriate next steps.

Yes. Payments made through the Shaw’s website are processed securely through our payment providers. Shaw’s does not directly store your full card details.

The payment methods currently available will be displayed at checkout.

Any instalment or deferred-payment options currently available will be shown at checkout.

Please contact us if there is a particular garment you would like us to hold. We’ll always try to help where possible, although we cannot guarantee availability or reserve an item until this has been confirmed by our team.

Payment arrangements for Made to Measure commissions can vary depending on the garment and order. Our team will explain the payment terms before your commission is confirmed.

Individual product pages contain sizing information to help you choose the most appropriate size. If you’re unsure, please contact us and we’ll be happy to advise.

Yes. Please refer to the size information provided on the relevant product page. As fits can vary between different styles, we recommend checking the information for the specific garment you’re considering.

Get in touch with our team before ordering. Tell us the garment you’re considering and your usual size and, where helpful, your measurements. We can advise on the most appropriate option based on the intended fit of the garment.

Please contact us to discuss your requirements. Depending on the garment and alteration required, our team can advise on the options available.

Absolutely. Sizing and fit are an important part of what we do. Contact us with the garment you’re considering and we’ll be happy to provide individual advice.

Ready to Wear garments are produced in our standard size range and are available to purchase from stock. Made to Order allows you to commission selected Shaw’s tailoring in your chosen size and configuration, with a range of available style options.

Choose from the available cloths and select your preferred style and details. Our Made to Order tailoring is produced using Shaw’s in house block and is available in standard jacket sizes.

Our current Made to Order tailoring typically takes approximately 4-5 weeks from order to delivery. We’ll advise you if the expected lead time for a particular commission differs.

Made to Order offers a curated selection of cloths and design options. Available choices depend on the garment and collection. For a much wider choice of fabrics, linings, styling details and an individually fitted garment, our Made to Measure service may be more suitable.

Our Made to Measure service creates a garment specifically for you, combining your individual measurements and fit requirements with a wide choice of fabrics and styling options. The service is available for both men and women.

Your commission begins with a consultation where we discuss the garment, how you intend to wear it, your preferred fit, cloth and design details. We take your measurements and use these to create your individual garment before bringing you back for a fitting and any necessary refinements.

Measurements are taken in person by a member of the Shaw’s tailoring team as part of your consultation.

We generally allow approximately 4-6 weeks to the first fitting. Depending on the garment and any adjustments required, the complete process can take approximately 6-12 weeks.

This depends on the individual commission and the adjustments required. Our priority is getting the finished garment right rather than working to a fixed number of fittings.

Yes. A major part of Made to Measure is creating a garment around your personal requirements. We offer an extensive selection of tailoring cloths alongside choices for linings, buttons and styling details. Our team can guide you through the options during your appointment.

Always follow the care instructions provided with your garment. Different fibres and constructions require different care, so if you’re unsure, contact us before cleaning or treating your garment.

We recommend hanging tailored garments on a supportive, appropriately sized hanger with enough space around the garment to maintain its shape. Allow tailoring to air between wears and avoid prolonged storage in plastic garment covers.

Avoid attempting aggressive stain removal yourself, particularly on wool, cashmere, silk or other delicate fabrics. Contact a reputable specialist cleaner or repairer for advice. If you’re unsure, our team will be happy to point you in the right direction.

Contact the Shaw’s team to arrange an appointment. We offer appointments in London as well as a travelling Made to Measure service across the UK, allowing us to meet clients at a location that suits them.

Your first appointment is an opportunity for us to understand what you’re looking for. We’ll discuss the garment, how and where you intend to wear it, your preferred fit and style, and guide you through suitable cloths and design options. We’ll then take your measurements and confirm the details of your commission.